Terms and conditions

PRICE OF BOOKINGS ON THE WEBSITE

The prices of the bookings that appear on TUCAMPERSVANS are indicated in Euros and include
21% VAT. These prices may change throughout the year but will always be published
previously on the website and always respecting bookings already made.
The prices indicated in the caravan booking form are relative to a 1 day stay and include taxes
and associated insurance.
All invoices will be sent with the VAT broken down.

BOOKINGS MADE

The completion of the booking request by the user implies acceptance of these general
conditions of sale.
Once the booking request is confirmed and the payment of the entrance fee is confirmed, the
user declares to accept the booking and these general conditions and will receive via email a
confirmation of the requested booking. This email will confirm the booking dates, the selected
caravan and the remaining amount to be paid at the time of collection of the caravan. This
email has the value of confirmation and acceptance of the reservation.
The user accepts that the TUCAMPERSVANS registration and reservation systems constitute
proof of the transaction and its date.
TUCAMPERSVANS reserves the right to cancel any reservation or request from a client with
whom there is a dispute related to the payment of a previous reservation or for any other
reason related to TUCAMPERSVANS.

DELIVERY TERMS AND CONDITIONS

The caravan will be delivered at the time agreed with the client and depending on the transfer
request from the airport or station.
The caravans are delivered clean and in case of delivering them in a different state to the one
delivered, a charge of €50 will be made for cleaning. You can consult the characteristics and
conditions HERE

REFUNDS

Booking cancellations can be made up to 15 days before the date of the reservation.
TUCAMPERSVANS does not reimburse the % of the down payment of the reservation but saves
it to be able to be consumed in the next 12 months.

PAYMENT OF RESERVATIONS

To request the reservation TUCAMPERSVANS requests the payment of 25% of the total
amount of the reservation. This payment can be made by bank transfer or by credit card.
By paying by credit card the user will access the REDSYS secure payment gateway
of REDSYS (https protocol) where you can enter the necessary data of your card to make the
payment. As a security measure, TUCAMPERSVANS never stores any of the user's bank details.

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